« Léno par Hélène Boucher », sur France 3 Centre-Val de Loire : portrait intimiste et familial d’une pionnière de l’aviation

During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies experienced a 71% increase in overall contact volume between February 2020 and January 2021, and expect it to increase further. At the same time, customers — while empathetic — have become more demanding. T