« La Fille qu’on appelle », de Tanguy Viel : le feuilleton littéraire de Camille Laurens

“The pandemic made it visible that there was a missing piece in the customer journey: video chat,” says Fernando Moya, CEO of early-stage Chilean startup Ocular Solution.According to Moya, COVID-19 made it obvious that live chat and chatbots were not enough, as people were still hoping to interact face-to-face with customer agents — just like they do offline.This is what Ocular Solution, which par